1 – Delivery
After receipt of your payment your order will be processed as quickly as possible. The order will be delivered to the address entered by the customer when ordering. Within Switzerland our goods are delivered by Swiss Post. Petit Toi does not deliver outside Switzerland at the moment.
Delivery lead-times are between 2 and 6 working days. A longer lead-time applies if the order is placed during the weekend, bank holidays or vacation (announced on the website and Facebook).
Petit Toi cannot be held responsible for delivery delays due to errors, service disruptions of any nature or in case of loss. Eventual additional costs (or taxes) requested by the local post office for the delivery of goods will be charged to the customer.
Reclamations related to the delivered product have to be expressed within 24 hours of receiving the product by e-mail under the category “contact us”. Damaged parcels must not be opened. If you receive a parcel with damaged wrapping refer to paragraph 9 – “Damaged parcels or products on arrival”.
Refer to paragraph 9 – “Damaged parcels or products on arrival” in our Terms and Conditions.
2 – Delivery Costs
Postage depends on the weight and size of the order and the delivery address of the customer.
For Switzerland : Transport is carried out by the Swiss Post by B courier. Costs for transport and packaging start at CHF 7.00 up to CHF 31.00 if it is a very large parcel.
|Parcel below 2 kg|
|Parcel below 5 kg|
|Parcel below 10 kg|
|Parcel below 20 kg|
|Parcel below 30 kg|